FAQ: Frequently asked questions about Standable

    We have compiled the most frequently asked questions and answered them for you in this FAQ. If you still have any questions, you are welcome to send us your request using our contact form form.

    Delivery / Shipping

    Most of our products are in stock and are shipped within 3–5 business days. In rare cases, delivery times for certain items may be longer—these are listed directly on each product page.

    As soon as your order leaves our warehouse, you will receive a shipping confirmation via email.

    You will receive the shipping confirmation by email as soon as your order has left our warehouse. We use the email address of your order for the confirmation. Delivery usually takes place in 3-5 business days during the day with DHL or a shipping company.

    For accessories or desks up to size 160cm, delivery is made by DHL to the curb during the day (Monday - Friday).

    You will receive the tracking information of your packages from DHL via email. As the recipient, you can track the packages, change the delivery date or approve a delivery without a signature.

    Delivery will be made without change on your part only if you are present - against your signature. DHL will contact you by phone if you are not present. In case of absence you will receive a parcel notification and the delivery will be made either on the following working day or by arrangement. This second delivery is subject to a fee.

    For logistical reasons, delivery is made in several packages (table top, table frame, accessories). In individual cases you will receive several deliveries in one working day.

    Delivery is made by a shipping company to the curb during the day (Monday - Friday). 

    The carrier will contact you by phone to announce the delivery.

    Delivery will be made only if you are present - against your signature. The carrier will contact you by phone if you are not present.

    In case of absence, the order will not be delivered. The second delivery will be made by arrangement. This second delivery is subject to a fee and will be charged to you separately.

    You have the possibility to arrange an appointment delivery (Monday - to Friday). Please use the field "Remarks" in the order process or inform us afterwards. The appointment is free of charge.

    Other delivery options, e.g. certain times, floor deliveries can be organized by us for a fee. Please ask us about this.

    Appointments are only possible before shipping. Therefore, please inform us as early as possible about desired dates or absences.

    All products are packaged and shipped with the utmost care.

    If, however, any damage occurs during shipping, please notify us within 3 business days of receipt.

    Please send us clear photos of the damage and the packaging.

    Unfortunately, complaints cannot be considered if they are not reported in a timely manner.

    Please send your claim report, including photos, to standable

    Mounting

    Our entire range is designed for self-assembly.

    The assembly is very simple and quickly done.

    You will receive detailed instructions for everything.

    The control unit (control element) has an extra long cable so you can place it exactly where you want it.

    The table top is attached directly to the frame with and the supplied wood screws without pre-drilling (we recommend using a cordless screwdriver). The top has no holes so you can customize the length of the frame to your needs.

    Our accessories are either ready-to-use or ready to use in just a few steps.

    Our customer support will be happy to assist you with any questions you may have.

    Desk tops

    Our desks are available in various sizes and styles, depending on the model.

    If the available tabletop sizes don't meet your needs, or if you'd prefer to use your own tabletop, that's no problem: Our frames are versatile and compatible with most standard tabletops.

    Our tabletops are 2.5 cm thick and weigh approximately 15–32 kg, depending on their size. They are built to last and are designed for heavy-duty use in everyday work environments.

    We would be happy to assist you personally in choosing the right size or in using your own tabletop.

    To ensure that you can enjoy your height-adjustable desk for many years to come, our table tops are made of FSC-certified MFC wood (EU origin) with a thickness of 1.8 or 2.5 cm. Compared to conventional table tops, our desks are much thicker and therefore more robust.

    The colors are applied in a special printing process and additionally coated with melamine. The edges are made of plastic rounded in the same color as the plate. Both sides are processed in the same high quality.

    The plates remain beautiful for years and forgive even intensive work. Cleaning is done with a damp cloth.

    The plate has no pre-drilled hole, so you have full flexibility in the assembly. The matching screws are of course included.

    Desk frame

    The load capacity of our table frames are:

    • DESK 120kg
    • ECO 80kg
    • EASY 60kg
    • L-SHAPE 160kg
    • KIDS 100kg
    • MEETING 160kg

    The electrically height-adjustable frames are driven by an infinitely adjustable motor (each table leg has its own motor, except for the ECO model), while the manually height-adjustable frames are driven by a hand crank.

    The delivery is disassembled. With a simple assembly, the table frame is built.

    All our table bases can be ordered individually in the colors gray / white / black.

    We will be happy to advise you whether your tabletop is suitable.

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